Please note that the return authorization (RMA) must be requested within 10 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error.
Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund:
TERMS & CONDITIONS
All returns(*) and exchanges must be requested by e-mail no later than 10 calendar days after receiving the product. The product must be sent back to us within 30 days from the date of delivery.
Items on Clearance are not exchangeable or returnable.
RMA (Return Merchandise Authorization)
Contact our Customer Care department through the CONTACT US button to request authorization prior to return.
Or e-mail us from the same confirmation e-mail you received after making your order.
You will be given a Return Authorization Number, which must accompany the item(s) being returned and all the instructions to quickly return the item.
All returned products must be packaged appropriately and must include the RMA number clearly marked on the outside of the package.
We reserve the right to refuse any return that has not been authorized or has been refused by recipients.
VERY IMPORTANT RULES ABOUT RETURN PROCEDURE:
Please note that a complete return or exchanges may be asked once and only by following exactly the procedure of returning that our customer Service gives you by e-mail when you ask for a RMA# A little 15% restocking fee on the entire value of the order (item(s) + shipping) will be applied when returning the goods to us.
The return shipping cost will be paid by us only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days.
No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.).
(*) Please note that an exchange/return can be just requested once per order.
RULES ABOUT GOOD CONDITION:
Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state with tags before they can be accepted for a total refund. The item must be with all paper work (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full credit. The item/s must be packaged in an appropriate way to prevent any damage. Please return in a similar sized box if you cannot use the same box you received.
Bags and wallets must have all the tags still attached and have not been used or damaged in any way to receive a refund.
We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.
You must send your package back with tracking online. Contact us with return tracking number so that we can both monitor return until delivery.
Refund back to your credit card will be given back the same day we receive your return. You will be notified as soon as a refund is issued.
Can I exchange an item?
You can exchange an item sending it back within 30 days from the receiving date. An exchange can be asked only once per item
We ship the exchange product when the original product is delivered back to us. For an exchange your item must be unused. Tags must not have been removed.
When can I expect credit?
Refunds are processed after checking returned items integrity and within 1-2 days from receiving back the item. Credits may take up to 10 days to appear on the statement of your credit card; that's depend on the type of credit card used or on your bank.
In some rare cases (if your credit card was not refundable), the refund could delivered via Paypal "send money".
You will find other information on the Return Merchandise Authorization Policy reported below.
RETURN MERCHANDISE AUTHORIZATION POLICY
What to do to send back the defective Item
First you need to obtain a RMA number. Ask our customer service for a RMA writing an email or from the CONTACT US button on our website. Once your information has been received an RMA number will be issued back to you by email within 36-48 hrs
Information you need to obtain a RMA
To obtain a RMA you must provide the following information located on your shipping invoice: Order number, Order date, Full Name, Email address, Daytime Contact number, Refund method. Give a brief and accurate description of the problem.
What if you just sent back the item without requesting a RMA number?
A correct RMA number must accompany all returned merchandise. Item(s) returned without a RMA number displayed on the outside of the box will not be opened and will be "Returned to Sender" postage due.
Instructions for the packaging
When shipping an item back for replacement or return, make sure the RMA number is clearly printed on the box. It is a good idea to write the number on 3 sides of the box. This allows our receiving department to process it faster. When packing an item to ship back, you can use the original shipping package if it's still in good condition.
All claims concerning returns, refunds, exhanges must be resolved within 6 months. Beyond this time we will not consider any claim.
$25 flat rate shipping per parcel
We usually ship packages within 3-5 business days of receiving the order. We ship only to the credit card billing address. Due to high order volume some items may be sold out at the time of a customer's purchase. In this case a customer will be notified of any delay. Shipping may then take from 5-14 days.
Packages are delivered by Fedex, DHL, UPS, USPS or EMS (express mail service) .
Once your order has been verified and approved for shipment it is forwarded for shipping the next business day. You will receive a tracking number shortly after your order is approved for shipment. Please allow 7-12 days for delivery.
Delivery is guaranteed. In the event that your package is lost we will reship at our expense.